lead-responsebeginner 2–4 hours

Respond to every web lead in under 5 minutes

Cut your first-response time from hours to minutes and lift conversion by 35–60%.

Sales-led teams under 20 people.

Progress

0 / 5

Prerequisites

Step-by-step

Step 1Wire every form to LCC
Point each form to POST /api/lcc/leads. Include source + form_id fields.
Step 2Configure auto-acknowledgment
Add an LCC workflow: on new lead → send SMS + email within 60s.
Step 3Route to the right human
Use LCC routing rules by geo, price band or product line.
Step 4Add a 10-minute callback SLA
Escalate to backup if the primary owner has not responded in 10 min.
Step 5Measure and report
Add the Speed-to-Lead calculator to your monthly review.

Templates

Auto ack

sms

Hi {first_name} — thanks for reaching out to {business_name}! Someone is on the way. Reply if it's urgent.

Success metrics

Recommended tools

Related playbooks

Common mistakes

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