The 100-point WebsiteTech Score methodology
A single, publicly documented scoring model applied to every tool in the directory. Version 1.0.0 · effective 2026-09-09.
Every score is documented with evidence and testing dates. Vendor claims are separated from WebsiteTech-observed facts. Commercial relationships are declared on every review.
Criterion 1
Business value & measurable outcomes
20 pts
- Clear business use case
- Time or cost savings observed in testing
- Revenue-affecting features present
- Real customer outcomes documented
Criterion 2
Ease of setup & daily use
15 pts
- Setup time < 1 day
- Non-technical staff can operate daily
- Documentation quality
- In-product onboarding
Criterion 3
AI quality & reliability
15 pts
- Hallucination rate observed
- Multi-language support
- Confidence indication
- Graceful fallback on failure
Criterion 4
Security, privacy & compliance
15 pts
- Data-at-rest encryption
- SOC2 / ISO27001
- DPA available
- Data residency options
Criterion 5
Integrations & portability
10 pts
- API completeness
- Webhook support
- Data export
- Native CRM connectors
Criterion 6
Pricing & total cost of ownership
10 pts
- Transparent pricing
- Free trial
- No lock-in contract
- Predictable overage
Criterion 7
Support & documentation
5 pts
- Documentation depth
- Support channels
- Response times
- Community
Criterion 8
Reporting & analytics
5 pts
- Native dashboards
- Custom reports
- Attribution / ROI reporting
Criterion 9
Customization & multilingual
5 pts
- Brand customization
- Workflow flexibility
- Multi-language UI
Business Fit Score: In addition to the general 100-point Score, every review carries a personalized Business Fit Score derived from your industry, size, geography, languages, existing systems, budget and internal technical capacity. A highly-rated product may still receive a low Business Fit Score for a particular customer.